Thank you for shopping with Neoogy - Wear The Vision, at https://shop.neoogy.com
We value your trust and strive to ensure that your shopping experience is smooth and satisfactory.
Please read our Refund & Return Policy carefully before making a purchase.
1. Order Confirmation & Payment
- All orders must be paid in full via UPI (Google Pay, PhonePe, Paytm, etc.) at the time of purchase.
- Orders are confirmed only after successful payment.
- Once an order is placed and payment is received, it cannot be cancelled.
2. Shipping & Delivery
- We process and ship all orders as soon as possible after confirmation.
- Once an order has been shipped, it is considered final and non-refundable.
- Delivery times may vary based on your location and courier partner availability.
3. No Refund / No Return Policy
- Due to the nature of our business and products, we do not accept returns, exchanges, or cancellations after an order has been shipped.
- No refunds will be issued once the product has been dispatched from our end.
- Please review your order details (product, size, color, and shipping address) carefully before confirming your purchase.
4. Damaged or Defective Products
- While we take great care in packaging and quality checks, if you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos or video evidence.
- We will review the issue and may offer a suitable resolution at our sole discretion, such as a replacement (if available) or a store credit.
📧 Email: neoogy.com[at]gmail.com
Please include your Order ID, name, and contact number in your message for faster assistance.
5. Non-Returnable Items
All items sold on shop.neoogy.com are non-returnable due to hygiene and customization reasons, including but not limited to:
- Printed T-shirts (Men & Women)
- Assamese Mekhela Sador
- Any other personalized or made-to-order clothing items
6. Incorrect Address or Failed Delivery
If a parcel is returned to us due to an incorrect address or failure to collect, reshipping charges will apply. No refunds will be provided for undelivered or refused shipments.
7. Changes to This Policy
- Neoogy -Wear The Vision reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
- Any changes will be reflected on this page, and continued use of our website constitutes acceptance of the updated terms.
8. Contact Us
If you have any questions about this policy, please contact us at:
📧 Email: neoogy.com[at]gmail.com
🏠 Address: Neoogy, Near Natya Kala Academy, Chapar, Dhubri, Assam, India
🌐 Website: https://shop.neoogy.com
Last Updated: 26.10.2025
